Returns & Refund Policy
We offer a FREE 60-day returns policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at help@cuddleez.co.uk. The price for postage of a returned item is free of charge. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@cuddleez.co.uk.
What is insured shipping?
Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what's happened. If you purchase insured shipping, after our investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straight away. If you choose not to purchase insured shipping, we are unable to guarantee a replacement for your stolen item
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for the items purchased on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.